Privacy Policy

At Red Tamarind, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, our WhatsApp messaging services, and our Agentic AI bot.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, and telephone number when you voluntarily provide it to us through our contact forms or by initiating a conversation with our WhatsApp bot.
• Message Content: We collect and store the content of messages sent to our WhatsApp Business account to provide customer support and enable our Agentic AI bot to process your requests.
• Usage Data: Information about your interaction with our website and WhatsApp services, such as timestamps, message frequency, and response rates.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Improve, personalize, and expand our Agentic AI bot's capabilities.
• Communicate with you, including for customer service and support.
• Process your inquiries and facilitate business consultations.
• Comply with legal obligations and protect our rights.

3. AI Processing and Data Handling

Our Agentic AI bot uses advanced processing technologies to understand and respond to your messages. By using our WhatsApp services, you acknowledge that:

• Messages are processed by AI models to generate responses.
• Data may be shared with third-party AI service providers (such as OpenAI or Google) for processing, subject to their privacy standards.
• We do not use your personal message content to train public AI models without your explicit consent.

4. WhatsApp Business API

We utilize the WhatsApp Business API provided by Meta. Your use of our WhatsApp services is also subject to WhatsApp's Privacy Policy.

5. Australian Privacy Principles (APP)

As an Australian-based business, we adhere to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). You have the right to access the personal information we hold about you and to seek its correction.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: hello@redtamarind.com.au
Address: Melbourne, Australia